Rational On-Demand Support

This helpful 14 minute video discusses:
Rational or Telelogic Downloads & License Keys

Where do you go to download software?
Who do you call when you can't find downloads or upgrades?
Where do you go for license keys?
Who do call when you can't find license keys?

Order and Site Management

How to move entitlements or orders from one site to another?
How do you change site contacts?

Customer Support

How do you get support?
Who do you call to get support because of a missing entitlement?
Who do you call when you can't get support because you don't have an ICN?
Who do you call when you can't open an electronic ticket via SR?

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